Privacy Policy

1. Introduction

Clearpath Professional Development Ltd. ("Clearpath," "we," "us," or "our") is the data controller responsible for your personal information. We are a Canadian corporation registered under Business Number 845917263 RC0001, with our principal office located at 1055 West Georgia Street, Suite 2100, Vancouver, BC V6E 3P3, Canada.

This Privacy Policy explains what personal data we collect when you visit our website or interact with our services, how we use that data, and what rights you have in relation to it. We are committed to handling your information responsibly and in accordance with applicable Canadian privacy legislation.

By using our website or submitting information through our forms, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website or services.

2. What Data We Collect

We collect personal information through several channels on our website:

Quote Request Form

When you request a quote for our training services, we collect your full name, email address, phone number, organization name, job title, the course or service you are interested in, and any message or details you choose to include.

Free Guide Form

When you request a free guide or resource, we collect your first name, email address, and the specific guide requested.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to understand how visitors interact with our pages. This includes necessary cookies for site functionality, analytics cookies for usage measurement, and marketing cookies for advertising purposes. Full details are provided in Section 6 below.

Analytics Data

We automatically collect certain technical information when you visit our site, including your IP address (anonymized), browser type, operating system, referring URL, pages viewed, time spent on pages, and general geographic location at the city level.

3. Why We Collect Your Data (Legal Basis)

We process your personal information on the following legal bases:

• Consent: When you submit a form on our website, you provide explicit consent for us to use your information for the stated purpose. You may withdraw consent at any time by contacting us.
• Legitimate Interest: We have a legitimate business interest in analysing website traffic to improve our services, in communicating with prospective clients about relevant training offerings, and in ensuring our website remains secure and functional.

4. How We Use Your Data

We use the personal information we collect for the following purposes:

• Quote Preparation: To prepare and deliver a personalized quote based on the training requirements you describe in your request.
• Guide Delivery: To send you the free guide or resource you requested via email.
• Service Provision: To communicate with you about training schedules, lab environment access, mentoring sessions, and other aspects of the services you have engaged.
• Analytics and Improvement: To understand how visitors use our website, identify popular content, and improve the overall user experience and service offerings.
• Legal Compliance: To meet any applicable legal or regulatory obligations.

5. Third-Party Services

We use the following third-party services that may process your data:

Google Analytics

We use Google Analytics to collect and analyse website usage data. IP anonymization is enabled, meaning your full IP address is never stored by Google Analytics. Data is processed by Google LLC in accordance with their privacy policy.

Google Ads

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This may involve the placement of a marketing cookie on your device when you interact with one of our ads.

Google Tag Manager (GTM)

We use Google Tag Manager as a tag management system to manage and deploy marketing and analytics tags on our website. GTM itself does not collect personal data, but it facilitates the deployment of other services that may do so.

6. Cookies

Our website uses the following categories of cookies:

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Necessary cookies cannot be disabled as they are required for the site to function properly.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

• Quote Submissions: Retained for 24 months from the date of submission, after which they are securely deleted.
• Guide Subscriber Data: Retained until you unsubscribe from our communications. Upon unsubscribing, your data will be deleted within 30 days.
• Analytics Data: Retained for 14 months, in line with Google Analytics default retention settings.

8. Your Rights

Under applicable privacy legislation, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You may request that we delete your personal data, subject to any legal obligations requiring us to retain it.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to our processing of your personal data where we rely on legitimate interest as our legal basis.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

9. Canadian Residents & PIPEDA Compliance

As a Canadian corporation, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), which governs how private-sector organizations collect, use, and disclose personal information in the course of commercial activities across Canada.

Under PIPEDA, we adhere to the ten fair information principles outlined in Schedule 1 of the Act, including accountability, identifying purposes, consent, limiting collection, limiting use, disclosure and retention, accuracy, safeguards, openness, individual access, and challenging compliance.

For residents of British Columbia, we also comply with the Personal Information Protection Act (PIPA, SBC 2003, c. 63), which is substantially similar legislation recognized under PIPEDA. PIPA governs how BC-based organizations handle the personal information of individuals within the province. Under PIPA, you have the right to request access to and correction of your personal information held by our organization. We will respond to any such request within 30 business days.

If you believe we have not handled your personal information in accordance with PIPEDA or PIPA, you may file a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia, respectively.

10. How to Exercise Your Rights

To exercise any of the rights described above, or if you have questions about how we handle your personal data, please contact us by email at:

hello@clearpathpd.ca

We will acknowledge your request within five business days and provide a substantive response within 30 business days. In certain cases, we may need to verify your identity before processing your request. If we are unable to fulfil your request, we will explain the reason and inform you of any recourse available to you.

11. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

All data transmitted between your browser and our website is encrypted using Transport Layer Security (TLS). We enforce HTTPS across our entire website to ensure that your information is protected in transit.

Access to personal data within our organization is restricted to personnel who require it to perform their job duties. We use role-based access controls and conduct regular reviews of access permissions. While no method of electronic transmission or storage is completely secure, we strive to use commercially acceptable means to protect your personal information.

12. Children's Privacy

Our website and services are designed for business professionals and are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 16, we will take prompt steps to delete that information. If you believe that a child has provided us with personal information, please contact us at hello@clearpathpd.ca so that we can take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or through a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.